According to Ordinance no. 34/2014, regarding the legal regime of distance contracts, the products are returned within 14 calendar days, from the receipt of the parcel.
The customer has the right to return any product within 14 calendar days of receiving it and can request a refund. Before the expiry of the withdrawal period, the Client has the right to withdraw from this agreement, without having to justify the withdrawal decision and without incurring other costs than those stipulated in art. 13 paragraph (3) and art. 14 of O.U.G No. 34/2014, within 14 days starting with the day on which he takes physical possession of the product. Return costs are borne by the Customer. The customer pays the shipping related to the returned product or the product sent for replacement.
If you opt for:
• Replacement with another product, it will be shipped as soon as possible and you will be contacted by one of our operators to communicate the status of the new delivery.
• Reimbursement of the product value, this will be done within 3 working days of receiving the returned products.
The following are not accepted for return:
• Products that have been opened.
• Products that have been tested or used.
• Products that do not have intact labels, have broken or erased seals.
• Products with packaging damaged in any way.
Send the package to the address: Bucharest, Oras Pantelimon, Str.Gara Pasarea, No.9, Ilfov District, by any fast courier service. Packages with cash on delivery are not accepted for return.
GUARANTEE
If not specified otherwise, the products have a 30-day warranty. During this period we will replace the product or refund the money. In order to to benefit from the warranty, the products must have been used according to the purpose for which they were made.
